When salespeople lose face: Differential coping responses to customer-versus-manager-evoked shame

Willem Verbeke, Rob Pieters, M Zeelenberg

Research output: Book/Report/Inaugural speech/Farewell speechReportAcademic

Original languageUndefined/Unknown
Number of pages32
EditionRIBES Report 9941
Publication statusPublished - 1999

Publication series

SeriesRIBES Report
Volume9941

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