Working in the sky: A diary study on work engagement among flight attendants

D Xanthopoulou, Arnold Bakker, E Heuven, E (Eva) Demerouti, WB Schaufeli

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367 Citations (Scopus)
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This study aims to gain insight in the motivational process of the Job Demands-Resources (JD-R) model by examining whether daily fluctuations in colleague support (i.e., a typical job resource) predict day-levels of job performance through self-efficacy and work engagement. Forty-four flight attendants filled in a questionnaire and a diary booklet before and after consecutive flights to three intercontinental destinations. Results of multilevel analyses revealed that colleague support had unique positive effects on self-efficacy and work engagement. Self-efficacy did not mediate the relationship between support and engagement, but work engagement mediated the relationship between self-efficacy and (in-role and extra-role) performance. In addition, colleague support had an indirect effect on in-role performance through work engagement. These findings shed light on the motivational process as outlined in the JD-R model, and suggest that colleague support is an important job resource for flight attendants helping them reach their work-related goals.
Original languageEnglish
Pages (from-to)345-356
Number of pages12
JournalJournal of Occupational Health Psychology
Issue number4
Publication statusPublished - 2008

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